MEMPHIS, Tenn., Nov. 3, 2022 – FedEx Freight, a subsidiary ofFedEx Corp. (NYSE: FDX) and a leader in less-than-truckload (LTL)services, has expanded its FedEx Freight Direct e-commerce solutionfor delivering bulky items to-or-through the door of residences andbusinesses. FedEx Freight Direct now covers nearly of the U.S.population for basic and basic by appointment and 90% of thecontiguous U.S. population for standard and premium, offeringflexible delivery windows, order visibility, and proactivenotifications for e-commerce recipients.
FedEx Freight Direct leverages the trust and expertise of theFedEx brand, integrating customer-driven design and using aninnovative technology platform.
Deliveries are made by FedEx Freight using company-brandedequipment and uniformed team members in most markets. FedEx Freightinvested in technology that provides customers with greatervisibility for each of their shipments, close to real-timeestimates for scheduling and delivery status, and flexible two-hourdelivery windows. Recipients can opt into SMS text messaging orreceive email notifications. The company’s technology alsooptimizes route design for drivers by using artificial intelligence(AI) to monitor distance between stops, appointment windows, driveravailability, and traffic patterns.
“FedEx Freight Direct has revolutionized how we think about pickup through delivery in the LTL industry,” said Bonnie Voldeng, vicepresident FedEx Freight Direct. “We designed FedEx Freight Directto take freight delivery that extra step when needed—moving bigitems such as furniture, televisions and exercise equipment directto the door. We also created an additional service that takes itemsthrough the door to where recipients want them.”
FedEx Freight Direct offers simplified pricing and four deliveryservice levels:
· Basic: Delivery to the ground-level front or backdoor, or to the garage; no signature required and photo capture
· Basic by Appointment: Delivery to the ground-levelfront or back door, or to the garage with an appointment and photocapture
· Standard: Through-the-door delivery to the firstground-level room in a home or business
· Premium: A two-person team delivers through-the-doorto any room of choice or placement of choice to an outdoor patio,with the option for packaging removal
“The additional visibility and control we’re giving customerswith FedEx Freight Direct is a clear example of the value we’readding to our customer experience,” Voldeng said.
About FedEx Freight
FedEx Freight, a subsidiary of FedEx Corp. (NYSE: FDX), is aleading provider of priority, premium, and economyless-than-truckload (LTL) freight services, simplifying large andbulky shipping in the U.S., Canada, Mexico, Puerto Rico, and theU.S. Virgin Islands. Headquartered in Memphis, Tenn., FedEx Freightis at the forefront of innovation, offering customers totalconvenience and efficiency. With expanded service offerings likeFedEx Freight Direct, shipments can be safely delivered to andthrough the door for residences and businesses. Team members acrossthe network are dedicated to delivering the ultimate customerexperience through exceptional service, reliability, and on-timeperformance, as well as giving back to the communities where theylive and work. For more information,visit fedex.com/about.